Privacy Policy
We, Mahogha Fintech Private Limited having its registered office at Hyderabad, Telangana hereinafter referred to as the “Company” (where such expression shall unless repugnant to the context thereof, be deemed to include its respective legal heirs, representatives, administrators, permitted successors and assigns), the creator of this Privacy Policy ensure steady commitment to Your privacy with regard to the protection of your invaluable information.
This privacy policy contains information about the domain named www.mahogha.com (“Website”) or its android and iOS applications (hereinafter collectively referred to as the “Platform”).
In order to provide You with Our uninterrupted use of services, we may collect and, in some circumstances, disclose information about you with your permission. To ensure better protection of Your privacy, we provide this notice explaining Our information collection and disclosure policies, and the choices You make about the way Your information is collected and used.
If you do not agree with the terms and conditions of our Privacy Policy, including in relation to the manner of collection or use of your information, please do not use or access the Platform. If you have any questions or concerns regarding this Privacy Policy, you should contact our Customer Support Desk at support@mahogha.com. However, this policy does not apply to affiliates and partners (including but not limited to investment advisors, distributors, stock brokers) that have their own privacy policy. In such situations, we recommend that you read the privacy policy on the applicable website or their applications. Any capitalised terms not defined hereunder shall hold the same definition as provided under the Terms of Use.
1. DEFINITIONS:
a) “We/we”, “Our/our”, and “Us/us” shall mean and refer to the Platform and/or the Company, as the context so requires.
b) "User", "You/you", "Your/your", “Customer” shall mean any person or visitor or registered user who views, browses, accesses or uses this platform
c) "Use" or "Using" shall means to browse, access, view, copy, availing Services or other benefit from using the platform;
d) “Service” shall refer to all the services provided by us through the Platform.
e) “Personal Information” shall mean and refer to any personally identifiable information that we may collect from you such as Name, Location, Email Id, Mobile number etc.
2. Information we collect
2.1 Information You provide to us
When you start using our Platform, we ask you to provide certain information as part of the registration process, and in the course of your interface with the platform. We will collect this information through various means and in various places through the Services/platform, including account registration forms, contact us forms, update personal info forms/webpages/applications or when you otherwise interact with us including at customer support. The information we collect would be Name, Mobile Number, Email ID. Further in case you use Google Authentication to login; we may save the image URL provide by the Google.
Pursuant to the services consumed by You from time to time, we may explicitly seek additional information including address, payment or banking information, credit/debit card details and any other governmental identification numbers or documents. You may choose to provide such information if you wish to use the services provided by the Platform.
We will also maintain a record of the information you provide to us when using customer support services or any information provided to us via telephonic calls and emails.
2.2 Information created when You use our App Services
We collect information relating to your use of our Platform through the use of various technologies. This includes transaction details related to your use of our services including the type of services you requested, the payment method, amount and other related transactional and financial information. We assure you that we do not save any passwords when you access financial services provided by third party partners on our platforms.
We also track Information such as, but not limited to the IP address of your device and Device ID when connected to the Internet as a safety measure and provide seamless user experience. This information may include the URL that you just came from (whether this URL is on the Platform or not), your computer or device information and other information associated with your interaction with the Website and the application.
This privacy policy also applies to data we collect from Customers who are not registered as members of this platform, including, but not limited to, browsing behaviour, pages viewed etc. We also collect, and store the personal information provided by you from time to time on the Platform.
We only collect and use such information from you that we consider necessary for achieving a seamless, efficient and safe experience, customized to your needs including:
a) To enable the provision of services opted for by You;
b) To communicate necessary account and service-related information from time to time;
c) To allow You to receive quality customer care services and Data Collection;
d) To provide, analyse, administer, enhance and personalize Our services and marketing efforts, to process Your registration, your orders and your payments, and to communicate with You on these and other topics.
e) To comply with applicable laws, rules and regulations;
Where any service requested by You involves a third party, such information as is reasonably necessary by the Company to carry out your service request may be shared with such third party. We also do use your contact information to send you offers based on your interests and prior activity. The Company may also use the contact information internally to direct its efforts for service improvement but shall immediately stop sharing such communication upon your request (which you can send us through an email to support@mahogha.com).
2.3 Information We Collect from Third Parties
We may, on your consent, request certain third parties/partners to provide information about you to further personalize your experience on our platform, and provide certain services that cannot be accessed by all users of the platform.
Certain information about your portfolio, transactions would be requested from the third party to provide seamless experience upon your request. Such information would be saved with reasonable measures to protect security and confidentiality.
We may also ask for additional personal information from time to time to meet new regulatory requirements or to provide you with other benefits of our services. As always, the information that we seek will only be for the purpose stated.
You agree that, all intellectual property including but not limited to copy right, trade mark, any personal information, content, photographs, images, experience sharing, feedback, opinions that is voluntarily shared by you with us or uploaded on the Site are non-infringing of any rights of third parties in whatsoever manner and you give us unrestricted, perpetual right of use of your such intellectual property for any purpose whatsoever.
Pursuant to the services consumed by You from time-to-time certain services are provided on explicit request by you and/or your investment advisor, which may require access to certain features of your email. Your approval is voluntary and you may revoke such access at any time in the future. You can reach us for more clarification on the same at support@mahogha.com.
3. How We Use the Information we collect
We may use, store and process the information provided by you to (a) improve the Platform Services, (b) create and maintain a trusted and safe environment on our platform (such as complying with our legal obligations and compliance with our policies) and (c) provide, personalise, measure and improve our products & services.
The information collected through different channels, allows us to collect statistics about our platform usage and effectiveness, personalise your experience whilst you are on our platform, as well as customize our interactions with you and to enhance the scope of our Services.
We will not disclose the non-public personal information we collect about our registered users to anyone except;
1. To persons assessing our compliance with industry standards (e.g., professional licensing authorities, etc.);
2. Our attorneys, accountants, and auditors; or as otherwise required by government agencies and other third parties by law.
3. To partners on your explicit request for their services.
4. Further any clarity on the same could be provided by writing request to support@mahogha.com
If you decide at some point to either terminate our services or become an inactive registered user, we will continue to adhere to our Privacy Policy, as may be amended from time to time. In certain circumstances, we may be unable to delete your account, such as if there is any outstanding dispute or unresolved claims pending on your card/account. However, upon resolution of the issue preventing deletion, the information is immediately deleted and can’t be recovered thereafter. Note that we may retain certain minimal information, if necessary, for our own legitimate business interests such as fraud prevention, internal record keeping and enhancing users’ safety and security or to fulfil our legal obligations and compliance.
4. Cookies
We use data collection devices such as “cookies”, etc. on certain parts of the Platform to help analyse the Services, user interaction with the platform, measure promotional effectiveness, and promote trust and safety. For the sake of clarity, “cookies” are small files placed on your device hard-drive/storage that assist us in providing the Platform services. Please be informed that we offer certain features via platform that may be only available through the use of a “cookie”.
We also use cookies to allow you to enter a particular password less frequently during a session. Cookies also help us obtain information that assists us in curating the Services more targeted to your interests. You are always free to decline our cookies if your device permits, although in that case you may not be able to use certain features on the platform and you may be required to provide a password more frequently during a session.
5. Security
We have taken reasonable measures to protect security and confidentiality of the Customer Information and its transmission through the World Wide Web. We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical and electronic procedures to safeguard and secure the information we collect online.
We restrict access to your non-public personal information to those employees who need to know that information to service your account. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure.
While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. Unauthorized entry or use, hardware or software failure, and other factors, may compromise the security of user information at any time. If you think that the security of your account with us has been compromised, change your password and contact us immediately for further assistance at support@mahogha.com.
6. Changes to Privacy Policy
We reserve the right to change this policy from time to time. Any changes shall be effective immediately upon the posting of the revised Privacy Policy. We encourage you to periodically review this page for latest information on our privacy practices.
7. EXTERNAL LINKS ON THE WEBSITE
The Website may include advertisements, hyperlinks to other websites, applications, content or resources. We have no control over any websites or resources which are provided by companies or persons other than Us. You acknowledge and agree that we are not responsible for the availability of any such external sites or resources, and do not endorse any advertising, services/products or other materials on or available from such platform or resources. You acknowledge and agree that We are not liable for any loss or damage which may be incurred by you as a result of the availability of those external sites or resources, or as a result of any reliance placed by you on the completeness, accuracy or existence of any advertising, products or other materials on, or available from such websites or resources. These external websites and resource providers may have their own privacy policies governing the collection, storage, retention and disclosure of Your Personal Information that You may be subject to. We recommend that you enter the external website and review their privacy policy.
8. Privacy Questions and Access
If you have questions, concerns, or suggestions regarding our Privacy Policy, we can be reached using the contact information on our home page or at support@mahogha.com. In certain cases, you may have the ability to view or edit your personal information online. In the event your information is not accessible online and you wish to change/correct it from what you shared previously, please contact us immediately at support@mahogha.com.
Before we are able to provide you with any information or correct any inaccuracies, however, we may ask you to verify your identity and to provide other details to ascertain your identity and to help us to respond to your request. We will contact you within 30 days of your request.